The Author - Shane Green

A world-renowned keynote speaker, author of Culture Hacker, and television personality, Shane Green is a business magnate who consults global Fortune 500 leaders on customer experience and organizational culture. Shane draws upon his foundation at The Ritz-Carlton Hotel Company and work in multiple industries to transform your employees’ mindsets, experiences, and habits to improve the customer experience, employee retention, and organizational performance.

As a catalyst for the modern service economy, Shane Green and his team inspire companies and their people to move beyond the mundane and out of the status quo so they want to exceed the expectations of their internal and external customers. Shane Green has worked with brands like the NBA, Westfield, Foot Locker, NetJets Inc., MSC Cruises, W Hotels, Madison Square Gardens, Cisco Systems, and BMW to reprogram their employee mindset and skills to create loyal customers and raving fans.