How to connect with Visitors on an inter-personal level and exceed new expectations since the Pandemic.
How to anticipate visitor's needs and make recommendations based on generational preferences.
How to express empathy when things are going wrong for customers.
(2-part series)
As the founder and president of Treat ‘em Right, Phil Bruno has more than 40 years in the Tourism and Hospitality industry. Bruno works with organizations to stage on-brand experiences that routinely exceed customer expectations through custom training sessions and engaging keynote speeches. He is a President’s Award winner from the National Speakers Association.
As a trainer and consultant, Bruno has created the industry’s first customized e-learning destination awareness and hospitality skills certification program. The program has garnered more than 100,000 graduates. As a top speaker, Bruno has been invited to present at numerous U.S. and international travel conferences.
During the Covid-era Phil created Hope At Home – a complimentary education certificate program for unemployed industry workers resulting in 7,500 certificates issued.