REGISTER NOW
and receive 3 short training courses for free
($105.00/person value) 
These 3 Skills will be
Game-Changers for the Hospitality and Tourism Industry—and You Can Learn Them for Free
The NEW Visitor Experience

How to Refer and Recommend

Empathy in Recovery Situations Part 1 & 2

You and your team will learn:
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The NEW Visitor
Experience

How to connect with Visitors on an inter-personal level and exceed new expectations since the Pandemic.

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How To Refer & Recommend

How to anticipate visitor's needs and make recommendations based on generational preferences.

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Empathy In Recovery Situations

How to express empathy when things are going wrong  for customers.  

(2-part series)

About Our Founder Phil Bruno
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As the founder and president of Treat ‘em Right, Phil Bruno has more than 40 years in the Tourism and Hospitality industry. Bruno works with organizations to stage on-brand experiences that routinely exceed customer expectations through custom training sessions and engaging keynote speeches. He is a President’s Award winner from the National Speakers Association.

 

As a trainer and consultant, Bruno has created the industry’s first customized e-learning destination awareness and hospitality skills certification program. The program has garnered more than 100,000 graduates. As a top speaker, Bruno has been invited to present at numerous U.S. and international travel conferences.

 

During the Covid-era Phil created Hope At Home – a complimentary education certificate program for unemployed industry workers resulting in 7,500 certificates issued.

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