Lab Case Requirements

1. A impression or scan that captures 4mm of tissue beyond the gingival margin. (Connect your Scanner)

2. A lab script (request below if needed) with the patient's information, date due back and doctor signature. This can be included in your scanner notes.

3. If you are scanning, you can sent the chart or Rx via

• Email: lab@perio-protect.com
• Drag & Drop: Dropbox
• Fax: 888-511-2308. 

Special Instructions

Tips and Tricks to Achieve the Best Impression and Model Quality

FAQs

What is the status of my case?

All cases have a digital alert sent to your e-mail address that we have on file when we receive the case. If you aren't getting these alerts, please email support@perio-protect.com and we will help. 

When will I receive my case back?

5-7 business days from arrival the case will be delivered to your office. Please remember your case will be delivered to the address that is on the script. If you submit a digital scan, the case will be sent to the address associated with the scanner. If you share a scanner with another office, be sure to add the correct shipping address to the Rx notes. 

What is the difference between PerioGel™ and PerioGel X™?

Both formulations contain 1.7% hydrogen peroxide as the active ingredient and have a pleasant mint taste. The only difference is flavoring. PerioGel X™ is flavored with xylitol and has half of the mint flavor as PerioGel.

I need to schedule a pick-up

Call your local UPS or FedEx store or drop it off.

My patient lost their trays. Can they be remade? Is there a cost?

Any time patients need new trays (or just one new tray), the second set is discounted significantly. Please call for current pricing 314-256-0772

Should I use alginate or PVS impression material?

You can use the best materials for your office. Simply follow the manufacturers guidelines. If you use alginate and pour your models, be sure to wrap them carefully to protect them in transit.

Why is our case on hold?

We put cases on hold is because of quality concerns we have with what we received. We always want to send the best to your patients and if we feel we cannot do that we will leave the judgment call up to you. If there is a reason why we cannot guarantee the fit of the tray we will make that known when we contact you. If your account has a past due balance,  you need to reach out to the central office at 314-256-0772 to pay that balance allowing us to process the case.

How do I send paperwork to the lab?

Fax it directly to 888-511-2308, uploaded to our website www.perioprotect.com/3D, or e-mail the lab directly at lab@perio-protect.com any questions please always feel free to contact the lab directly at 314-474-0467.

Have you received my case?

Please check to see if you received a case alert from our lab. Inside that email there is a link that gives you access to a secure portal with tracking, notes, and all of the information you need for your case. It keeps track of cases over a 30 day period.

**If you want to change this email address or didn't get the email, contact the central office.

What are your rush charges?

We strive to complete your case in 48 hours. If you have need a case back the next day, a rush fee to cover expedited shipping will apply. Please call the lab for details: 314-474-0467.

Perio Protect Lab:

phone: 314-474-0467

Jamie Spolar - Laboratory Manager

email: lab@perio-protect.com

jspolar@perio-protect.com