What is the status of my case?
All cases have a digital alert sent to your e-mail address that we have on file when we receive the case. If you aren't getting these alerts, please email firstname.lastname@example.org and we will help.
When will I receive my case back?
5-7 business days from arrival the case will be delivered to your office. Please remember your case will be delivered to the address that is on the script.
How can I order Perio Gel™or Perio GelX™?
Bundle and Save - Include 3 tubes with every case and get the best price in the country at $12/tube. Call or Email to sign up
Bulk Orders - Orders over 3 tubes should be placed online here.
What is the difference between Perio Gel™ and Perio GelX™?
Both formulations contain 1.7% hydrogen peroxide as the active ingredient and have a pleasant mint taste. The only difference is flavoring. Perio GelX™ is flavored with xylitol.
How do I get more shipping labels?
Fill out the form above to request a shipping label
I need to schedule a pick-up
Call your local UPS or FedEx store or drop it off.
Question about promos, incentives, invoices or statements
This is all handled by the sales and marketing team. You can reach them at the contact info at the bottom of this page
My patient lost their trays. Can they be remade? Is there a cost?
Any time patients need new trays (or just one new tray), the second set is discounted significantly. Please call for current pricing 314-256-0772
Should I use alginate or PVS impression material?
You can use the best materials for your office. Simply follow the manufacturers guidelines. If you use alginate and pour your models, be sure to wrap them carefully to protect them in transit.
Why is our case on hold?
We put cases on hold is because of quality concerns we have with what we received. We always want to send the best to your patients and if we feel we cannot do that we will leave the judgment call up to you. If there is a reason why we cannot guarantee the fit of the tray we will make that known when we contact you. If your account has a past due balance, you need to reach out to the central office at 314-256-0772 to pay that balance allowing us to process the case.
How do I send paperwork to the lab?
Fax it directly to 888-511-2308, uploaded to our website www.perioprotect.com/3D, or e-mail the lab directly at email@example.com any questions please always feel free to contact the lab directly at 314-474-0467..
Have you received my case?
Please check to see if you received a case alert from our lab. Inside that email there is a link that gives you access to a secure portal with tracking, notes, and all of the information you need for your case. It keeps track of cases over a 30 day period.
**If you want to change this email address or didn't get the email, contact the central office.
What are your rush charges?
If you have need a case back the next day, a rush fee to cover expedited shipping will apply. Please call the lab for details: 314-474-0467.
Are there any discounts available to the team?
Yes! We offer team members 2 trays, kit, travel case and 2 tubes of gel for $139.95. Just write "TEAM TRAYS" on the Rx.