What is the status of my case?
All cases have a digital alert sent to your e-mail address when we receive a case. If you aren't getting these alerts, please email firstname.lastname@example.org or call 314-256-0772 and we will help.
When will I receive my case back?
5-7 business days from date the case arrives at the lab. Scanning significantly shortens turn around time. Please remember your case will be delivered to the address that is on the script or associated with your scan.
How can I order Perio Gel™or Perio GelX™?
Bundle and Save - Include 3 tubes of gel with every case and get the best price. Call 314-256-0772 or email to sign up,
Bulk Orders - Orders by the case should be placed online here.
What is the difference between Perio Gel™ and Perio GelX™?
Both formulations contain 1.7% hydrogen peroxide as the active ingredient and have a pleasant mint taste. The only difference is flavoring. Perio GelX™ is flavored with xylitol.
How do I get more shipping labels?
1. Check off the box on the bottom right of your lab script.
2. Email us to request labels.
3. Call 314-474-0467.
I need to schedule a pick-up
Call your local UPS or FedEx store or drop it off. We can send USPS labels upon request.
Question about promos, incentives, invoices or statements
This is all handled by the our Central Office. You can reach this team at 314-256-0772.
My patient lost their trays. Can they be remade? Is there a cost?
Any time patients need new trays (or just one new tray), the fee is discounted significantly. Please call for current pricing: 314-256-0772.
Should I use alginate or PVS impression material?
You can use any impression materials EXCEPT alginate substitutes. Simply follow the manufacturers guidelines. If you use alginate and pour your models, be sure to wrap them carefully to protect them in transit.
Why is our case on hold?
We put cases on hold when we have a question about the case, do not have enough anatomy captured to make a quality product, or when your account has a past due balance. Call 314-474-0467 for individual case questions. Call the central office at 314-256-0772 to pay an outstanding balance.
Have you received my case?
Please check your email to see if you received a case alert. The email contains a link that gives you access to a secure portal with tracking and notes. You will see all cases sent in the last 30 days.
**If you want to change this email address or didn't get the email, contact the central office at 314-256-0772.
What are your rush charges?
If you have need a case back the next day, a rush fee to cover expedited shipping will apply. Please call the lab for details: 314-474-0467.
Are there any discounts available to the team?
Yes! We offer team members 2 trays, kit, travel case and 2 tubes of gel for $139.95. Just write "TEAM TRAYS" on the Rx.