5 Reasons DealerPRO’s Service Advisor Training results in greater overall department profitability. . .
1. Selling more service appointments over the phone means more work in the shop
2. Advising customers on safety and reliability equals increased sales per repair order
3. Professional communication and less dependency on discounting means improved labor and parts gross profit margins
4. Better selling skills in the lane results in higher technician productivity
5. Consistent, professional customer experiences keep the customer coming back, which means greater retention and higher CSI!